FENG Wei, SHI Qinggong, WANG Zijian
LIBRARY TRIBUNE. 2025, 45(6): 72-80.
Public demand plays a central role in the whole process of public digital cultural services (PDCS). From the public's perspective,this article conducts semi-structured interviews with PDCS users in Fuzhou,Changsha,and Lanzhou,and analyzes the interview results using the grounded theory approach. The findings indicate that the process of public access to PDCS can be divided into three stages,namely cognitive acceptance,behavioral habit,and awareness driven,which are influenced by eight key factors,such as the sense of identity,conceptual cognition,access channel perception,infrastructure construction,digital platform development,public digital literacy,service supply,and feedback. The study suggests that it is necessary to effectively allocate PDCS resources to overcome the spatial constraints,scientifically plan the amount of PDCS,establish a comprehensive government-society collaboration model for PDCS,create a virtuous cycle of interactive supply in PDCS,and emphasize the supply of PDCS for the elderly to reduce inequality in the access to PDCS.